SPEAKER HEARTS
welcomes
KATIE MARES
As a brand experience expert, Katie knows firsthand the challenges organizations encounter as they strive to design a sustainable and effective CX program tailored for the female consumer. Using her experiences as a Chief Inspiration Officer, building company infrastructure and designing customer experience programs, she is now a leading voice for positive, actionable change in the organizations with which she partners. Katie has a Master’s degree in Adult Training and Development from Schulich School of Business and a Certified Training and Development Professional (CTDP) certification.
As a highly sought-after speaker, Katie has inspired audiences around the world to think differently about the female consumer, customer experience, and leadership. She has worked with globally recognized brands, including Honda, Celebrity Cruises, and Canada Post.
Katie lives in Toronto with her three children. When she is not traveling around the world consulting and speaking, she can be found on a yoga mat, in a shoe store, or snuggled on the couch eating homemade popcorn and watching a movie with her three little ones.
